When the subscription’s trial period expires, your paid subscription will begin immediately. You will get a reminder by email 24 hours before your free trial is due to expire (Individual monthly & annual subscriptions). If you wish to cancel at any time during your trial period, go to Account in the top-right menu then, scroll down to My current plan, click on the pink Customer portal button and then you will have an option to Cancel plan which will cancel your plan at the end of the free trial and you will not be charged. For School subscriptions you will be contacted towards the end of your free trial period with payment options in order to confirm the (annual) subscription.
After the free trial period has ended, you can downgrade to our free plan at any time and no further payments will be taken. To do this go to Account in the top-right menu, scroll down to My current plan, and click on the Auto renew slider to switch off the monthly or annual Auto renew function. You will still have full access to your subscription until the end of the billing period. You can also click the pink Customer portal button, where you can cancel your plan.
The first payment is taken at the end of your free trial period and then recurring payments on the same day each month thereafter (monthly subscriptions). You will get a reminder by email 24 hours before your monthly renewal. For annual subscriptions you will be charged once for the year after your trial period has finished. You will get a reminder 30 days before your annual renewal.
If a payment has already been made, we cannot refund and recharge this payment. However, if you would like to change payment methods for any upcoming charges, go to Account in the top-right account menu, scroll down to My current plan and then click the pink Customer portal button. There you can change your payment method.
Yes, but you need to contact us by emailing [email protected].
Yes, your JIGs, playlists, & resources, will remain in our cloud system and you’ll still be able to use all of the features included in your FREE account. When you decide to return and renew a paid subscription, you will regain full access to premium content and tools provided in the paid plan.
Anything you have created and published will continue to work as before. You will still be able to edit, play, and share your creations, however, you will no longer be able to create playlists, resources, or courses, and if you have already created 5 JIGs you will not be able to create new ones.
Useful step-by-step documents to download:
To be able to create in Jigzi, you will need to set up an account.
Jewish Interactive is a registered
501(c)(3) in the US with tax ID 46-1331618
The Jewish Interactive Educational Trust is a Section 18A (1)(a) in South Africa
(Registration IT36/2012) (PBO 930 038 343)
Jewish Interactive is a registered charity
in the UK (Charity Number 1151408)